I took Vinted to court to get my money back

She started trading on the platform to earn an income while managing Crohn's disease and caring for her four-year-old daughter. But when she became a professional seller in March, she was unable to complete Vinted's verification process, leaving thousands of pounds inaccessible in her Vinted wallet. After several weeks of trying to resolve the issue, Mali took legal action.

Vinted says sellers may be asked to complete verification checks to comply with legal and regulatory requirements and 98% of transactions are completed smoothly without needing help from its support team. Vinted is hugely popular in the UK with 17 million users. The online marketplace does not charge a fee to sellers for listing on there.

After the BBC reported on users whose accounts had been suspended or banned , dozens of people got in touch describing difficulties accessing money held in their Vinted wallets. Mali joined Vinted in 2024 as a side-hustle. Demand for her second-hand gymwear grew rapidly and, within months, she had set up a limited company to expand the business.