New integrated command centre to bring Metrowater’s monitoring units under one roof

CHENNAI Chennai Metrowater has called for tenders to establish an Integrated Command and Control Centre (ICCC) to monitor and manage its water supply and sewerage infrastructure in real time. The proposed centre is expected to integrate data from various facilities being operated across Chennai, enabling officials to track operations, identify disruptions and respond to complaints from residents. It is expected to improve the efficiency of service delivery across the city.

The water agency had revamped its monitoring and control centre a few years ago to oversee the functioning of various water and sewer facilities. The centre also houses a 24x7 grievance redressal cell to attend to complaints from residents. Officials of the Metrowater said the new ICCC would be housed in a two-storeyed building at the Metrowater head office, Chintadripet.

The ₹22.32-crore project would be executed with 50% funding under the Singara Chennai 2.0 scheme. At present, the GIS (Geographical Information System) application centre is functioning on a separate floor of the headquarters.