WhatsApp to simplify communication on app, add financial services

Meta’s new head of WhatsApp, Kunal Shah, has promised simplified calls/messages and more financial services on the messaging platform, apart from increased AI integration. Watch: Can Kunal Shah turn WhatsApp into a money-spinner?

video 1 In a post on the social media platform X on Tuesday (November 10, 2026), Mr. Shah said he had spent around four months at WhatsApp.

He also shared some largely expected goals for the platform. The WhatsApp executive said he would make voice notes, groups, stickers and video “simpler and more expressive.” WhatsApp rolls out web calls, waiting rooms and call transfer features WhatsApp rolls out web calls, waiting rooms and call transfer features These new features will also allow WhatsApp users to run calls and meetings similar to users of rival video call platforms WhatsApp rolls out web calls, waiting rooms and call transfer features storyline 1 The company is also working with financial services and telecom partners to explore processes such as paying bills, borrowing money, and ensuring connectivity during travel.